Terugbetalingsbeleid

Return & Refund Policy

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused, and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide proof of purchase (order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable digital products

  • Personalized or custom-made items

  • Sale or clearance items (unless defective)

2. Return Process

To initiate a return, please contact us at:

📧 Email: tsa.collectibles@gmail.com

Once your return request is approved, we will provide instructions on how and where to send your item.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will resolve the issue as quickly as possible, either by replacement or refund.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5–10 business days.

  • The refund will be issued to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at tsa.collectibles@gmail.com

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company, as processing times may vary.

  3. Contact your bank.

If you have done all of this and still have not received your refund, please contact us at tsa.collectibles@gmail.com.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: tsa.collectibles@gmail.com