Frequently Asked Questions
Find quick answers to your questions!
Policies
What is your return policy?
Our goal is to ensure every customer is completely satisfied with their purchase. If this is not the case, please let us know. We will do our best to work with you to find a good solution.
Items can be returned within 14 days of purchase in their original condition with all packaging and documentation included. For more info make sure to see our Return Policy on the bottom of our website.
Are certain purchases final?
We cannot accept returns on certain items. This will be clearly indicated before purchase. The majority of our products are final sale due to their exclusive nature and limited availability.
When will I receive my order?
We will ship your order as quickly as possible. Once your order has been shipped, you will receive an email with a tracking number so you can follow your package in real time. Delivery times depend on your location and typically range from 1-3 business days within the Netherlands and 5-10 business days for other European countries. International orders may take longer. You can track your shipment using the tracking link provided in your confirmation email.
Where are your products made?
Our products come from official partners we have carefully selected worldwide. We work exclusively with trusted manufacturers to guarantee high quality and fair pricing.
What are the shipping costs?
Shipping costs are calculated based on your location and the items in your order. You always know what the shipping costs are before you complete your purchase.
Product information
Are your products authentic?
Yes, we only sell 100% authentic and official products.
Do items come with original packaging?
All our products are shipped in original packaging. This guarantees authenticity and ensures your collectible arrives in perfect condition.
Will I receive the exact item shown in the photo?
In most cases, yes. If not, this will be clearly stated in the product description.
Where are your products made?
Our products come from official manufacturers. The specific production location depends on where each manufacturer chooses to have items made.
Are your products new?
All our products are brand new. If an item is in any other condition, this will be clearly stated in the product description.
Returns & Cancellations
Can I return my order?
You can return your order within 14 days of purchase, provided the items are unopened and in their original condition. Items must be unused and in resalable condition to qualify for a return.
Exceptions to this policy include items marked as final sale, custom or personalized products, and any items damaged due to misuse or improper handling by the customer. Digital products and downloadable content cannot be returned once accessed.
For specific questions about your return, please contact our customer service team.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to our mistake.
Can I cancel my order?
Yes, you can cancel your order as long as it has not yet been shipped.
Account & Customer Service
Do I need an account to place an order?
No, you can also check out as a guest.
How can I contact you?
For questions or inquiries, please reach out to us at TSA.Collectibles@gmail.com or visit our contact page at tsa-collectibles.com/pages/contact for additional support options.
How fast do you respond?
We respond to every inquiry within 12 hours, every single day.
Couldn't find you answer?
We're here to help. Get in touch with us directly. Our team is ready to assist you.